Refund Policy

All deposits and final payments must be made no less than 12 weeks before the start of a Train Effective Football Camp. Applicants who do not pay in full before this date will lose their place and any initial deposits made. Under normal conditions, all deposit payments made towards a Camp are non-refundable. Applicants will only be considered for a refund under the following circumstances:


  • Serious Injury - an official medical certificate from a doctor is required
  • Repeated visa rejection despite a formally correct application - an official letter of rejection from the embassy is required


If you feel you that you qualify for a refund, please fill out our Refund Request Form. Train Effective will then review your submission and contact you with a final decision. If an applicant's refund request is successful, they will be refunded 85% of the total paid fee. They will also be given full access to a Pro account on the Train Effective app for 12 months, as a gesture of goodwill.


Can I cancel or reschedule?

All of the necessary preparation requirements for a Camp are made well in advance. Due to the limited number of players accepted onto each programme, every effort is made by Train Effective's team to arrange, book and coordinate the accommodation, pitch, transport, meals, coaches and camp activities in accordance with the number of involved participants.


Train Effective understands, though, that unforeseen circumstances may hinder a participant's ability to attend their chosen Camp. Therefore, if necessary, participants will be able to reschedule to any other Camp, within a 24-month period. If a prospective player would like to switch Camps, Train Effective asks that they make this intention known no less than 12 weeks prior to the start of their original Camp choice. All cancellation attempts made less than 12 weeks prior to the start of a Camp will be refused.


Train Effective has the right to reschedule a Camp to a later date for the benefit of all attendees, or if an event outside of its control prevents the facilitation of the Camp. In such an event, participants will be notified at least 4 weeks in advance and will be able to either request a refund or reschedule to a later Camp.


What if I am injured or fall ill during the Camp?

Train Effective will always do its best to help you recover. Train Effective will still, however, expect you to complete your stay in its entirety. Alternatively, Train Effective will arrange performance-improving activities in these cases. Once a programme commences, the whole stay is vested in its entirety (e.g. you may not leave after three days into your 14-day stay and do the 11-days at a later period).


In very exceptional cases (e.g. death of a family member, injury requiring immediate surgery) participants will be given camp credit to attend a future Camp at another time.


How do I know if I need a travel visa?

Depending on your nationality, it may be a necessary prerequisite for you to attain a visa prior to your arrival at a Camp. Please use the appropriate redirect link below to check this If you are unsure if you require a visa:



If a visa is required, it is the participant's responsibility to ensure that it is attained prior to arrival. Train Effective can assist you in the visa application process by providing an Official Letter of Invitation, upon request, which can be attached as evidence within your application.


It is a participant's prerogative to commence the visa application process at any time, to minimise the risk of complications, Train Effective recommends that this process is completed at least 10 weeks in advance of the commencement date of a Camp. After this point, all preparations will be finalised and participants will be unable to cancel. Train Effective will therefore not be liable for any losses incurred by the participant as a result of an unsuccessful visa application. Likewise, should you submit your application after the recommended 10 week deadline and be unsuccessful in attaining your visa your deposit will not be refunded.


I can’t find the answer to my question here

If you have questions that you didn’t find an answer to here, you can contact Train Effective at camps@traineffective.com.

Extenuating Circumstances Policy

Note: This article does not address circumstances related to the coronavirus (COVID-19) pandemic.

Overview

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your programme. 


When this Policy allows for cancellation, it controls and takes precedence over the booking’s cancellation policy. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration.


What events are covered

This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest. 

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location — for example, hurricanes occurring during hurricane season in Florida.

What is not covered

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations


What to do next

If Train Effective notifies you or publishes information confirming that this Policy applies to your reservation, please follow the cancellation instructions that Train Effective provides. When Train Effective has notified you or published information about how this Policy applies, you should have the option to cancel under this Policy by contacting Train Effective. In all cases, you should be prepared to provide documentation that shows how the Event has impacted you or your reservation.

 

If you have questions, please contact Train Effective at camps@traineffective.com.

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